VENU+ Guest Experience

Guest Refunds

We’re sorry something didn’t go perfectly. Pick the service below and we’ll make it right.

Lockers

GoPod, SafePod, DualPod, Tiburon & VLocker rentals — request a locker refund.

Request Refund →

Mobility

ECVs, strollers, wheelchairs & ScooterPals — request a mobility refund.

Request Refund →

Arcades & Coin Machines

Kiddie rides, arcade & prize machines, souvenir coins — request a refund.

Request Refund →

Photo Capture

Ride photos, selfie stations, roving & studio photos — request a photo refund.

Request Refund →

Locker Refund Request

Tell us about your locker rental and our team will review your refund request promptly.

Comments

This field is for validation purposes and should be left unchanged.

Venue/Location(Required)

Name on Credit Card(Required)

Last 4 digits on Card used for rental(Required)

Email Address(Required)

Phone Number(Required)

Date of Rental(Required)

Rental Amount(Required)

Reason for Request(Required)

How did you reserve?

QR code / mobile

Kiosk

Receipt #

Type here for "other reason" for Refund Request

Mobility Refund Request

Tell us about your ECV, stroller, wheelchair or ScooterPals rental and our team will review your refund request promptly.

Arcade & Coin Machine Refund Request

Tell us about your arcade, kiddie ride or coin machine experience and our team will review your refund request promptly.

Company

This field is for validation purposes and should be left unchanged.

Venue/Location(Required)

Machine type(Required)

Date of incident(Required)

Approximate time

Transaction type(Required)

Last 4 digits on card

Amount lost(Required)

Name(Required)

First Last

Email Address(Required)

Phone Number(Required)

If you paid cash, how should we send your refund?

Venmo / PayPal / Zelle handle

What happened?

Photo or receipt (optional)

Accepted file types: jpg, jpeg, png, heic, pdf, Max. file size: 10 MB.

Photo Capture Refund Request

Tell us about your photo purchase and our team will review your refund request promptly.

Phone

This field is for validation purposes and should be left unchanged.

Venue/Location(Required)

Name on Credit Card(Required)

Last 4 digits on Card used for purchase(Required)

Email Address(Required)

Phone Number(Required)

Date of Purchase(Required)

Purchase Amount(Required)

Order / Receipt #

What did you purchase?

Reason for Request(Required)

Type here for "other reason" or more details

Screenshot or receipt (optional)

Accepted file types: jpg, jpeg, png, heic, pdf, Max. file size: 10 MB.

Need something else?

Our guest experience team is happy to help with any question.

Contact VENU+